Back Office Service

With the advent of internet, there has been an explosion of companies selling products and services online. Enhancing customer experience on the web is becoming increasingly essential and a customer contact centre can assist the web user with 'live' customer service as they order, request product information or simply browse.

E-representatives can help complete a customer's order, suggest complementary products and services to those already ordered, complete final credit card transactions by telephone, guide customers through the process of completing an order, or help them find a desired location within a website. The advantages of web enabled customer interaction are numerous. 

Sparsh integrates various communication channels such as online chat, email, and telephone to offer comprehensive sales and customer support services tailored to our client's specific needs. Our service delivery platform integrates internet communications and 24-hour call management services to provide online customer service and ordering assistance using voice or text communications. This service is designed to give immediate attention to online customers, improve customer service satisfaction and increase online sales.

Our services provide a consistent means of handling customer and prospect web requests. Whether customers visit websites to request information for technical support or to place an order, Sparsh can design a program that will enable maximum leverage from website visits.

Sparsh's back office services include -

• Information requests
• Technical support
• Product orders
• Refund requests
• Return merchandise
• On-line help desk
• Web call back
• SMS collaboration